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der BINDER GmbH & Co. KG

Always there for you: our After Sales team

BINDER not only attaches great importance to top product quality: service is just as important. The team in our After Sales department is always on hand to provide our partners with help and advice. In this episode of our mini series, we introduce you to our colleagues.

What needs to be considered when planning the installation of a turbine swimming system? Which installation angle should be selected for optimum flow distribution? Jens Tölg and Jörg Dönicke often hear these and other questions: they are the first point of contact for all questions relating to our products. “But we’re also happy to help out when it comes to operating the systems or individual components,” says Jens Tölg.

Solution-orientated and strong communicators: this is probably the best way to describe the two service professionals. If they are unable to answer an enquiry themselves, they contact our in-house specialists directly – who are never far away. Benjamin Hoffmann and Radu Duduman are BINDER’s friendly and competent business card: our technicians know every product down to the smallest detail, and they know how to install and maintain them correctly.

The tasks of the colleagues in After Sales also include dealing with complaints, planning on-site customer service assignments and supporting the field staff with technical and organisational matters.

You can reach our After Sales team via a variety of communication channels. Every enquiry will be answered as quickly as possible.